Accuracy

To help you get the maximum accuracy from Dragonfly you need to send us some very specific info so that we can:

• check the correctness of your setup.
• analyze your video.

…and let you know how to get the best results from Dragonfly.

To do so, please write us at techsupport.dragonfly@onit.it, describe your problem and send us:

• the exact version of your OS.
• the exact version of the Dragonfly 3 App (you can see it inside the Dragonfly Web User Interface).
• the exact model of your camera.
• the orientation of your camera.
• the JSON calibration file of your camera – you can find it under the folder /dragonfly/clients/client_ID/site_ID/calibrations
• the Dragonfly LOG file (dragonfly_YYYY-MM-DD.log) – you can find it under the folder /dragonfly/logs
• the Dragonfly App PROPERTIES file (appsettings.json) – you can find it under the root folder
• the Dragonfly Site PROPERTIES file (sitesettings.json) – you can find it under the folder /dragonfly/clients/client_ID/site_ID/
• the raw video recorded by the camera during the navigation – the raw video is automatically recorded by Dragonfly after having enabled the video recording inside the Dragonfly Web User Interface (to do so press on the 3 lines menu of the Dragonfly WebUI and click on Store source feed video). You can find the video under the folder /dragonfly/clients/client_ID/site_ID/video_captures. Please remember to click on Stop Positioning at the end of the test to save the video!
• the processed video recorded by the camera during the navigation – the processed video is automatically recorded by Dragonfly after having enabled the video recording inside the Dragonfly Web User Interface (to do so press on the 3 lines menu of the Dragonfly WebUI and click on Store processed video). You can find the video under the folder /dragonfly/clients/client_ID/site_ID/video_captures. Please remember to click on Stop Positioning at the end of the test to save the video!

Crashes

To help, you need to send us some very specific info. Please write us at techsupport.dragonfly@onit.it, describe your problem and send us:

• the exact version of your OS.
• the exact version of the Dragonfly App (you can see it inside the Dragonfly Web User Interface).
• the exact model of your camera.
• the Dragonfly LOG file (dragonfly_YYYY-MM-DD.log) – you can find it under the folder /dragonfly/logs
• the Dragonfly App PROPERTIES file (appsettings.json) – you can find it under the root folder
• the Dragonfly Site PROPERTIES file (sitesettings.json) – you can find it under the folder /dragonfly/clients/client_ID/site_ID/
• the raw video recorded by the camera during the navigation – the raw video is automatically recorded by Dragonfly after having enabled the video recording inside the Dragonfly Web User Interface (to do so press on the 3 lines menu of the Dragonfly WebUI and click on Store source feed video). You can find the video under the folder /dragonfly/clients/client_ID/site_ID/video_captures. Please remember to click on Stop Positioning at the end of the test to save the video!
• the processed video recorded by the camera during the navigation – the processed video is automatically recorded by Dragonfly after having enabled the video recording inside the Dragonfly Web User Interface (to do so press on the 3 lines menu of the Dragonfly WebUI and click on Store processed video). You can find the video under the folder /dragonfly/clients/client_ID/site_ID/video_captures. Please remember to click on Stop Positioning at the end of the test to save the video!
• ​the timing information about when the Dragonfly App crashed (e.g. between 15:30 UTC+2 and 15:33 UTC+2)
• the dump file available under the folder/dragonfly/dump.